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Frequently Asked Questions

Questions20 Answers19 | Expand All
How do I save an item in my cart to checkout later ?
I have placed some items in my cart however I do not wish to purchase all at once how do I save a few for later
Sashy[ 28/02/2015 ]
  • Hello,
    Nice to see you back.
    Just log in to your account and put products to your cart. After that you may log out and come back later, and next time you login, the products will be left there.
    Igor
    Was this answer helpful?0
Does the prices stated on your site include shipping?
Does the cost of the items stated on your website include shipping or is it just the cost of the item and shipping still has to be added?
Darrel[ 29/12/2014 ]
  • Shipping is not included for all large items (aeroparts, body kits, etc). Normal size items' shipping cost calculated automatically by weight. You can see shipping cost of the product before checkour confirmation.
    K-Tuning
    Was this answer helpful?0
you have available rear dual diffuser chevrolet cruze to ship in Italy?
salvatore[ 11/11/2014 ]
  • yes, we have / http://k-tuning.com/en/myride-chevrolet-cruze-rear-bumper-set.html?ref=ac
    maax
    Was this answer helpful?0
how to buy the product????
hello, i want to buy some products in this website, but i don't know how to buy it. What's the meaning of the +$180? If you see this message. Would you please contact me. Phone Number:008615979035553.
Tao[ 18/03/2014 ]
  • 1. Choose product you like.
    2. Put it to cshoing cart
    3. Choose your payment terms (PayPal or T/T)
    4. Confirm your order
    k-tuning
    Was this answer helpful?0
Damaged Package
My package looks like it's been damaged. What should I do?
Artem Brumbender[ 16/05/2015 ]
  • If any damage occurs during shipment, we will need your cooperation to make a claim with your local post office.

    PLEASE -- If you think something may be wrong with your parcel:
    1. Take pictures before opening, and
    2. Open it with a post office representative present, if possible. If the item inside was broken, please file a damage report with your local post office and they should be able to resolve the problem. Please note that we are unable to provide refunds/replacements for uninsured items damaged during shipment. Thus, we highly recommend choosing EMS.

    For EMS shipments, if your order has been damaged during shipment, please file a damage report with your local post office. Once you have signed the applicable document and received a copy, please forward a scan of it to us. We will then be able to file for insurance compensation with EMS Korea Post.
     
    Max Pavlov
    Was this answer helpful?-1

  • Delivery Information

    EMS express shipping is provided by local postal operators, members of the EMS. Shipping is available anywhere in the world Term of delivery varies from 3 to 14 days. Delivery delay may be due to the formalities at the customs of the country where the product is sent.

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